FNB stole from me.

We were busy with the Black Friday R185 specials and was able to get in. After struggling to even just get into the app we finally made it through and selected the ps5 R185 deal, after getting through there we got a notification to state congratulations you qualify for this option , we were then asked for our delivery address, our banking account that we want the debit order to go off on and then the debit order date. After filling in all these details and pressing accept. We received an error and was kicked out of FNB.

If we did not get this far it would be understandable but by getting this far FNB and myself came to an agreement that I qualify for this bundle and that I accept the terms and filled in all details needed.

After escalating this issue to FNB all I get in response is “ Good day Trust this mail find you well

We are sorry for the system issues you encounter while using the app on black Friday. Our R185 birthday deals exceeded expectations and the system took strain with overwhelming amount of interest .

We understand your frustration and disappointment ,and that you invested your valuable sleep time trying to secure a great deal, with only 185 units available, these were all sold out before the sun was up .

kind regards FNB Connect”

The. My response to them was

“Hi,

This does not resolve my issue at all. And not really any help either. We qualified for the ps5 R185. All we had to do was then confirm our delivery address which is what we did. The. We had to confirm the account that needs to be debited which is what we did. Then we had to confirm the debit order date which is what we did. Then it bombed out. Which should not have happened.

This product/special was technically in our cart.

If we were in a shop (which we were just virtually) We were in the queue in the front of the line waiting to pay for the product then FNB decided to take the ps5 right out of our hands and give it to the person behind us. This is really not on.

This was a fault on FNB side not me as a customer. I am the one now that is inconvenienced and basically had something taken from me by FNB due to a fault on FNB technical side.

I also got told someone would call me. I am still waiting for that “someone” to give me a call. “

Some one eventually called and only offered me ebucks for the inconvenience. I then stated I wanted to take the matter further as the amount of ebucks offered definitely does not compensate for the fact that FNB took the PS5 out of my hand and gave it to someone else. (That’s if the whole R185 deal actually excited) and they stated that they will speak to a senior and get back to me. It’s nearly a week later and no response.