FNB stokvel account trauma

Absolutely atrocious “service” from FNB: I requested assistance with a stokvel account that has been giving my peers and I a headache for the past week. I kept getting transferred from one department to another, none of whom are responsible for dealing with my particular query. Coupled with, each of the agents was aggressive towards me when realising how *********** and out of their depth they are with regards to said query, and did not want to admit that they are ill-equipped and wholly uninformed to not only assist, but handle a client with a very simple request. All I need is answers and a solution, not a rude agent or a facetious bank purporting to provide services at my behest when it actually does want me to access my own money.