EC
Eduard C

1 reviews | Active since Aug 2012

16 Aug 2019, 18:49

FNB STINKS

I have been trying since Wednesday 14/8/2019 to open my credit card so that i can use it while on holiday in Europe to no avail. After putting in a complaint on their app i received a mail back to either contact the relevant department( *** or phone them)card limits sent an automated reply that it would take 2 WORKING days to get this done!! When i tried to phone the Team Leader Tatum Naiker on the number supp**** it went straight to a voice message i left a message and i'm still waiting for a reply at the same time i sent an e mail to Tatum Naiker and to fncardlimits STILL WAITING FOR A REPLY. Their call center does not work as it just sends you around in circles with nobody ever answering your call!!!! I also phoned Standard Bank this morning with the same request it took me no more than 5 minutes to get my card opened and it is my business card not even my personal card. I am seriously thinking of moving all my business somewhere else as FNB is no longer giving the service i think anybody deserves. Eddie Cik Very annoyed client

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Aug 2019, 08:59
Official
Good Day Eduard
  
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, Hello Peter Team Tel number: ***