Fnb stinks

FNB has become the absolute worst bank. This morning I made an online purchase and as soon as I made the purchase I was kicked out of their site...I don't know if I did something wrong but obviously I am getting zero reply and they never answer their phone. So I call fnb to obviously reverse the payment...I speak to Wendy at the Gold cheque department she is so friendly and nice and she puts me thto this arrogant and rude and he tells me I cant reverse the payment...so I purchased something I never received and I can't reverse a payment. I ask to speak to a manager he rudely replies he works remotely and is alone(like I care)then he says he can get his supervisor to call me....which hasn't happened. I ask him to tell me the steps to take this further as obviously I didn't get what I paid for...this rude arrogant man replies that I cannot know the steps and that its their procedure (which I may not know about). I ask him what I can do now he says nothing and tells me that even if I talk to his supervisor(which I havent) he will tell me the same thing. So FNB gives you absolutely no power over your money you think you in control but they are controlling it all. I have now purchased something online that I never received and I basically just gave this company money for jam. Fnb you suck as a bank. Some of your staff are absolutely rude..... you are unhelpful and you seem to enjoy your client's misery and frustrations. I hate fnb.