FNB STILL withholding my money after longer than a week

I once again have to regrettably give FNB a 1-star rating for I have now waited longer than a week without anyone coming back to me regarding the issue at hand.

To give some clarity; My account was involved somehow with another account that was reported as ***** and I received funds from that account as I was refunded for products I never received. I was not even fully refunded by this account. FNB then decided to put my account on hold due to me receiving the refund from the other account that was reported as ***** which is understandable. The problem now is that after waiting longer than a week, and also sending in all my proof to have received money that absolutely does belong to me as I originally paid that same money into the account, no one has came back to me and whats more troubling is that I can't get in touch with the people that need to give me answers. The investigating officer never answers the phone, nor responds to emails. Not even the bank consultants can get in touch with the investigating officer that have the answers.

Just to emphasize some important points to those reading:

- My account was put on hold without informing me about anything. I had to call and find all this out on my own. - I sent in all the necessary "proof" to FNB as they requested. - Waited longer than a week now in the dark as no one is answering the phones and no responds to my email. - My account is still on hold with my own hard-earned money.

The thing that troubles me the most in all of this is that I am fully transparent with them and immediately sent in all the proof as I am fully innocent in all of this but it seems to me that no one is actually looking at the proof and in doing so, withholding money from an innocent person.