CL
Celeste L
1 reviews | Active since Aug 2019
06 Oct 2019, 13:00
FNB still waiting to solve my issue its more than a week already
Still not resolved after so many calls emails send and went to branch. Fnb send me form to complete with all details they needed and I mailed it back after a week still not resolved and still waiting to be paid back in my account and problem solved. And I'm waiting
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Replies (2)
FNB (First National Bank)'s replyOfficial
07 Oct 2019, 09:46Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply07 Oct 2019, 09:46
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
CL
Celeste L's updateReviewer Update
08 Oct 2019, 11:47Still waiting for fnb to reverse debitorder that went off that I have no clue where this debitorder come from. Still phoning fnb no answer. It all started last month and they reverse that ones but I don't know what is their problem not reversing debitorder as instructed from me. Are they waiting for time to pass and tell me they cannot reverse it anymore because of time matter? I'm nearly my whole life a customer with fnb but I don't know why I must struggle to get this matter sorted with them. Also telling me they called me back but I didn't receive a call from them
CL
Celeste L's update08 Oct 2019, 11:47
Reviewer Update
Still waiting for fnb to reverse debitorder that went off that I have no clue where this debitorder come from. Still phoning fnb no answer. It all started last month and they reverse that ones but I don't know what is their problem not reversing debitorder as instructed from me. Are they waiting for time to pass and tell me they cannot reverse it anymore because of time matter? I'm nearly my whole life a customer with fnb but I don't know why I must struggle to get this matter sorted with them. Also telling me they called me back but I didn't receive a call from them