Fnb still useless

Fnb and CCD Couriers are the worst for customer service. In a previous post i already complained about the service and it is even worse now. My card should have been at my local branch on Tuesday, called them wendsday... not there.. Complained again and they say friday. After two e mails and no response i call again. They lady says i can collect my card at the branch, when i arrive my card is not there. Same time B Alexander from fnb calls me about the previous complaints... I tell her about card not being here, she says they will call back in 20 to 30 mins. Almost 30 min s and still waiting. Who is going to pay for all my calls and petrol ?