FNB still up do date havent reclsilved my case

Case nr: ***NF has still not been resolved since I complained at hello peter on 25th of March. I received an email what they want me to give them on the 27th which I then submitted and today is the 12th of April woth no phonecall, no email, no feedback, when you phone the department where my account is, I cannot directly speak to Tshegofatso segonyane or her manager Yolishwa Doyisa I must leave a message and then they will get back to you in 24 tot 48hours. Then I leave a message for them to respond to me either telepho ically or vua email but absolutely nothing from them. I am still without a salary, my April Salary is almost due with no further resolution to resolving my case. Still have a blocked account i can do nothing with. I have had bad service experiences but this is out of this world pathetic. I will be reporting my case today with the Ombudman for banks as I am not being treated fairly or promptly.