FNB - STILL THE WORST BANK!!!!!

FNB - STILL THE ULTIMATE IN WORST BANKING EXPERIENCE EVER!!!!!

• This is the update on my experience with with FNB…• Below this is my original issue… • Right at the bottom is my update to the Ombudsman - explaining a few things…

PERSONAL AND PRIVATE SERVICE RECOVERY FNB RETAIL SEGMENT 5th Floor 5 First Place FNB BANK CITY Simmonds Street JOHANNESBURG 2000 Email: *** Web: www.fnb.co.za PERSONAL AND PRIVATE SERVICE RECOVERY FNB RETAIL SEGMENT 5th Floor 5 First Place FNB BANK CITY Mrs. Kim C Barry 406 Coach Lane Portion 39 PERSONAL AND PRIVATE SERVICE RECOVERY FNB RETAIL SEGMENT 5th Floor 5 First Place FNB BANK CITY Simmonds Street JOHANNESBURG 2000 Email: *** Web: www.fnb.co.za MIDRAND 1682 05 June 2023 Mrs. Kim C Barry Card ***** • Incident Reference number: *** • • We refer to the above-mentioned incident which was reported to FNB for the first time on 18 May 2023. Our understanding of your incident is that there were R35 000.00 worth of transaction/s processed from your account. FNB’s Response: FNB wishes to express its deepest regret that you fell victim to this ******** activity as well as for any distress you may have suffered as a result. FNB thoroughly investigated your claim and found no involvement of any bank employee or failure of the Bank’s systems or processes. You were the unfortunate victim of a “phishing ****” that allowed access to the funds in your account which resulted in the loss. While a refund will not be considered based on the events that led to your loss, FNB has reviewed the matter and based strictly on our relationship with you, FNB will offer you a refund of R7 000.00 as a gesture of goodwill.The offer of this refund is valid for a period of 5 days from the date of this letter. By accepting this offer you acknowledge that the terms and conditions of the offer are considered confidential, and it is understood that this agreement of confidentiality is part of the consideration for the offer. Upon and after acceptance and payment of this offer neither you or any your representatives will directly or indirectly disclose the existence of or the terms and conditions of the offer to any other parties or publicize it in the media other than as may be required by law. This payment is made without prejudice and is not an acknowledgment of debt, fault or blame on FNB part. • This payment is made based on your acceptance and in full and final settlement of your matter and as such FNB now believes that it is finalised. Should you wish to accept this offer, kindly indicate your acceptance by signing below I, Mrs. Kim C Barry, confirm my acceptance of this final offer. ____________________________ ____________________________ Signature: MRS KIM C BARRY Date ____________________________ Witness Tax disclaimer The FirstRand Group does not provide tax advice to its clients. It is therefore recommended that you obtain your own independent tax advice in respect of any tax implications which may arise in connection with any payment by the FirstRand Group to yourself. The FirstRand Group will not be held liable for any liabilities, penalties, interest, taxes or similar, which may arise as a result of such payment by the FirstRand Group to myself. FNB will refund the amount referred to above upon receipt of the signed acceptance. Security tips • Do not disclose personal information such as passwords and PINs when asked to do so by anyone via telephone, SMS, email, or any other communication channel. • Change your password regularly and never share them with anyone else. • Verify all requests for personal information and only provide personal information when there is a legitimate reason to do so. • If you are contacted by FNB we will never ask you for your password or PINs. If you feel suspicious of a call rather end the call and contact us using your regular point of contact. • Only confirm bank account information directly with the person providing the service via telephone before payments are made. • Make informed choices regarding which email address to use, when it comes to sharing payments and sensitive information, as some email services are not secure. • Enable additional security-related features to protect your email account, such as two-factor authentication. • Perform frequent anti-virus and malware scans on your personal computer and mobile device, using software that is up to date. • Do not click on any links. 1. When your device is lost / ******, immediately report this to the Bank. 2. If you receive suspicious phone calls and / or emails related to your banking, do not respond, instead call the FNB ***** contact centre on ***. FNB remains deeply appreciative of your support over the years and trust that we can be of service to you for many years to come. Yours sincerely, Cecilia Labistour Client Service Specialist Service Recovery First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. ***.

Original complaint to Hello Peter:-

FNB - WORST bank to bank with EVER!!! May 9 - I receive a call from FNB card division telling me that there’s unusual activity on my account, so I check while I’m on the line to them and immediately tell her none of it’s me and to block all my accounts immediately.

A cyber ******** had got into my internet banking and transferred all my money from my Money Maximizer account into my everyday account.

They then used my ‘card’ to put through several transactions, to two seperate companies, which is false because the card was and still is in my possession.

I don’t use my internet banking. I only access my FNB accounts through my app.

They have refuted my card transactions, in a nutshell, saying it was my fault.

I have heard nothing from the digital ***** division of FNB and am been shunted around.

Everyday it’s the same story. Wait up to 30 working days.. So and so will get back to you.. BLAH BLAH BLAH..

I have been literally traumatized by their lack of interest and support.

It’s all the money I have and it’s not small amounts.

I am absolutely disgusted with them in every aspect.

As soon as I hear what digital ***** has to tell me, I will be closing ALL my accounts with them and I’ve been banking with them for several years, both personal and business.

I would never recommend them ever again to ANYONE and I will encourage the people around me to do the same and move their money.

It’s not safe to have your money with FNB and they really DON’T care about their clients. AT ALL!!

I have a lot more information with reference to their incompetence. I want them to get the phonecall recordings - on the first call, they gave me one correct case number and the other one was false!!!!

Nice!!

I WOULD JUST LIKE TO SINCERELY THANK FNB FOR CAUSING ME TO BE IN THE MIDDLE OF A NERVOUS BREAKDOWN. AT LEAST YOU ARE BEING OF ASSISTANCE TO ME IN SOME AREA OF MY LIFE.

Email to the Ombudsman:-

So, FNB had responded to me with a ‘goodwill’ payment.

I have emailed through to you the info and I’m not happy at all with the responses.

They have not only caused me financial turmoil, they have also caused me a huge amount of psychological distress.

I am currently unemployed and I am living at Saligna Halfway House in Donkerhoek.

Before coming here I was at a rehabilitation facility in Tierpoort called Ezekiel House, for 14 Months.

Please feel free to contact either of them and use my ****en name Dillon or my married name Barry to get confirmation of this.

Since I left Ezekiel House, I am my own, divorced, sole supporter.

The money that I had was all from selling most of my belongings, so that I could support myself, until I find a job and my recovery is stable enough that I will be a good employee to have in an organisation and not a high risk at all of relapsing.

I cannot begin to explain the agonizing distress that I am now in.

Not able to pay rent, next to no food, in a few days I cannot buy any of my prescription medication that has to be supp**** by a pharmacy - the government doesn’t supply it, so I will have to stop them. This is a danger all on its own stopping cold turkey!!

I am devastated and all this has contributed toward a bipolar depressive episode.

You are welcome to call Dr I Verster from Denmar to confirm that I am a patient of hers.

This is far more reaching than a just a simple bit of money.

This is my life. I have worked so hard on getting my act together and cleaning up.

And this is tearing that hard work apart bit by bit.

Please could you advise me on the next step…

Kind Regards,