FNB still the worst

Good day all, Once again I'm writing a negative review, it's the 3rd time now. I've contact FNB 2 in regards to deductions made on my cheque account which have not been corrected and FNB life policy moneys that haven't been paid yet for August and my account is now in the negative AGAIN!! Why must we as a customer constantly contact FNB, get put through from division to division, repeat everything then get told that division can't help you, spend an our on the phone with NO results or get told that a query has been put in and it will take 3 working days to resolve it but after 3 weeks NOTHING! I'm tired of the poor service, FNB is the pits and believe me again I tell you, as soon as I can I'll be closing my accounts with FNB!