1 reviews | Active since May 2011
FNB still taking my money after I asked them to cancel "Optional Debt Protection"
FNB is still deducting an Optional Debt Protection amount from my account even after several requests for it to be cancelled. Should it really be necessary to complain on a public forum to get service?
I have made multiple requests and FNB should have record of it. All communication was done via Please correct and refund.
Hello Thepeople ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Thepeople ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***