1 reviews | Active since Jun 2016
FNB still taking money from my Credit Card after settling them in FULL
As a personal banker I settled my credit card in full including my overdraft on March 2018, after my settlement FNB still took chargers from my credit card, I queried this with my personal banker (Lerato) who said she will investigate a week ago, Im still waiting for feedback after mailing her twice. I need this resolved urgently as it took me a long time to settle my debt with FNB and this is unacceptable!
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***