CN
Chantal N

1 reviews | Active since Aug 2018

31 Aug 2018, 10:21

FNB Still taking money.

I have the worst experience with this bank. My loan is played in full and only to find out that they still want to take more money from me. I even got a letter from the bank that shows that my last debit order was on the 30-07-2018. But no they still want to take more money. I have even try phoning them and they answer the phone only to be put on hold plus send them e-mail and still did not get back to me.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Aug 2018, 10:37
Official

Good day Chantal Van Niekerk,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Loans who will investigate and provide you with feedback.

The reference number is ***.

Regards

Hello Peter Complaints Team

*** (option one)