FNB still *****ing 10 months later

Last July (2015) I requested my homeloan, paid off long before, be closed. FNB didn't bother to comply. I complained. FNB claimed they'd sort it out. I eventually received emails from the lawyers responsible, but an FNB employee **** about not being able to phone me because I'm not in SA. The lawyers turn out to be as *********** and dishonest as FNB. I tried to provide the documentation, but they live in the stone age and require me to fax documents, which I can't do. When I said I can't fax, they just stopped bothering to do anything.<br> <br> I've just received and email claiming that my account has gone from over R2000 in credit to over R2500 in debt even though there have been no charges.<br> <br> So FNB is still not complying with the legal requirement to close the account and is *****ing even more from me by keeping the account open.<br> <br> I eagerly await their new line of lies.