FNB still rejecting

My previous complaint definitely got response from FNB, however I was told my claim is rejected. I run a small business meaning I am self employed. I do have a staff member that works for me. Should I need them to do a bank run, I DEFINITELY cannot count on FNB to ensure my money is safe. There are no systems in place to protect clients from *****. I was told they would however try to assist in getting a portion of the money paid back to me. Dependant on my standing with the bank so that again, speaks to how much money I have in the bank at FNB. Id rather continue on with my Capitec account. Case Number ***. I haven't had any feedback since the last call two weeks or so ago.