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Mmetja M

1 reviews | Active since Jan 2018

02 Feb 2018, 20:22

FNB STILL REFUSES TO CLOSE MY REVOLVING ACCOUNT.

I'm still chasing FNB to close my revolving account, they still charge me fees for the account I asked them to close. I have spoken to almost ten people who keep mentioning an imaginary credit manager, It's been a week and I still don't know when these people will close my account. Never bother opening an account with FNB.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Feb 2018, 09:00
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

Regards,

Client Experience Team

Email address: ***

Tel number: ***