FNB still refuses to assist a deaf client by any other means than by telephone

After two complaints to HelloPeter and promises that FNB will deal with my enquiry, exactly NOTHING happened. Their empty promises on HelloPeter's website are purely to obscure the fact that they do not take HelloPeter or clients seriously. I am hearing disabled and cannot communicate by telephone, yet they refuse to assist me in any other way than by telephone. I am now lodging a complaint with the Human Rights Commission, who has previously ruled this a discriminatory practice.