FNB still refuse to reply to my emails !!!

Item: FNB (First National Bank)
Rating: 1
Author: Alain S

FNB Credit Card Complaints and FNB CEO Office Complaints refuse to answer complaint of 8 June 2018. So much for "Private Client" service.

Enough begging, Banking Ombudsman time.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

17 Aug 2018, 09:48

Good Day Alain,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply17 Aug 2018, 09:48

Official

Good Day Alain,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Alain S's updateReviewer Update

21 Aug 2018, 08:25

Still waiting for a detailed reply. Ample time since 8 June. If no reply by close of business today ie 21 August, I am going to lodge a complaint with the Banking Ombudsman.

Alain S's update21 Aug 2018, 08:25

Reviewer Update

Still waiting for a detailed reply. Ample time since 8 June. If no reply by close of business today ie 21 August, I am going to lodge a complaint with the Banking Ombudsman.