FnB still not responding as expected

I wrote a review on 24 Mar 2025 at 21:06 pm> I had response from FnB. I was promised that the issue would be resolved within 48 hours. This did not happen. The ITC department at FnB did not upgrade my status 14 months ago when they changed my revolving credit to a loan. I have been up to date with the loan repayments, in fact i was supposed to pay R1042.00 but I have been paying R1500.00. I have settled the complete amount at the end of February with much difficulty from FnB as no one could give me the correct detail to get a settlement amount, i however managed to get a person after almost two months of runni8ng around. It seems like this is happening again i am given assurances but not progress on the matter. I have communicated to FnB to let them know that i will be going again to social media as this is now compromising my credit profile. When they changed the account to a loan they allocated a different account number which does not correspond to the account number that is at ITC. They are well aware of this.I have asked them for a letter stating that the two account numbers are linked. I was told that they cannot give me a letter but would give me a mail to that effect. I am still waiting for this mail. I am going to close all my accounts.