FNB still not phoning/responding to the missing payment of R33 735,00 after 6 months!!!

After almost a week FNB has still not phoned me within 24 to 48 hours, as promissed, to find the missing payment of R37 735,00 I have only received an e-mail on 2 December 2020:

Dear Valued Customer

Your High Priority Complaint Reference Number ***NF been assigned to a Resolution Service consultant in Customer Resolution Centre.

An investigation into your matter will now be initiated and we will be in-touch with you shortly.

This is just unacceptable and pathetic service!!!

Regards Erika de Beer