1 reviews | Active since Jun 2013
FNB still not giving me my data!!!
Okay so after my previous post concerning my data being recieved I recieved a phone call and email about how they will assist me asap. This was not true, I was told it will be sorted out in 24 business hours and then a day and a half later recieved an SMS stating it will be sorted out in another 24 business hours. So I purchased data 5 and a half days ago and till this point have not received a thing!!
Surely it can not be difficult to check the system and then give me my data??? Vodacom has no record of any purchase from Fnb so what is the hold up??
I have now had to buy additional data to be able to continue working etc but I have not been given anything in lieu of this never mind what I already paid for and did not receive!!
This is terrible service and am strongly considering taking all my business away from them.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)