FNB STILL NO HELP AND REFUSE TO ASSIST BRANCH.

So I've logged a previous case for FNB and this morning they phone me telling me that they will not be reversing the bank chargers received from the ***** taking place on my account due to the fact that there is nothing on the system stating that the car was ******.

I told the agent that just like I told FNB in Adderley street almost everyday since the incident took place that my ID was ****** along side my bank car ad both of these items were in my wallet which was taken from me after I got stabbed in the face.

They keep telling me that without my ID they can't halo me inside the bank, now my thing is this. They know for a fact there is ***** going in yet they refuse to help me even though my biometrics are on the system. My salary goes into that account which I need to look after my family as I'm the only bread winner in the house due to the fact that my wife no longer works for the past 4 years, now tell me with my account in such a heavy minus which the bank wants me to then pay with my work salary just so that ***** can take place again.

THIS IS MAKING ME SIC****!!