FNB still no feedback despite follow ups.

Item: FNB (First National Bank)
Rating: 1
Author: Carrie S

Still no feedback from FNB accounts department on a request logged on 30 June.... that is 10 working days to provide a simple request of total charges on a Cheque account. Still no feedback after logging ref ***4 and ***NF after being assured this matter will be attended to as an urgent request apparently FNB accounts department are unable to add totals and provide a simple sum. Makes you wonder if they know what they are doing since grade 1 maths goes over their accounts department heads.

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Replies (1)

FNB (First National Bank)'s replyOfficial

15 Jul 2019, 11:03

Good day Carrie Seaton,

I would like to thank you for taking my call earlier

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

As per our telephonic conversation you mentioned that the matter had been attended to by a manager and that it had been resolved.

I do apologise for the frustration caused.

Regards,

Hello Peter Complaints
*** (option one)

FNB (First National Bank)'s reply15 Jul 2019, 11:03

Official