FNB still no contact - now add Wesbank as bad service provider

Refer my earlier complaint. i received sms message stating my complaint has been sent to FNB High Priority Complaint and gave it number ***NF at 16h59 29 September, few minutes after I posted on Hello Peter. I received another sms at 08h08 on the 30th of September stating this had been assigned to Customer Relation Centre. looking into it and will contact you shortly. They must still be looking into it - no contact made! it is now 03 October 15h40. In the meantime, their subsidiary Wesbank has completely messed up my vehicle finance that I settled in full on the 23rd of September. They debited me another payment on the 30th of September, emailed me a statement dated August 2018 and also want to change. at further cost to me, the free agreed method of sending me the papers to remove them from the registration documentation.