Fnb still no assurance

Good Day Yandisa Rwaai Your Complaint with ref ***NF has been assigned to a Resolution Service consultant in FNB Contact Centre. An investigation into your matter will now be initiated and we'll be in-touch with you shortly.

Good Day Yandisa Rwaai Your Complaint with ref ***NF has been assigned to a Resolution Service consultant in FNB Contact Centre. An investigation into your matter will now be initiated and we'll be in-touch with you shortly. This is the last email fnb sent me still have not been assisted sent to pillar and post again without assistance.