DG
Donovan G

1 reviews | Active since Apr 2013

24 Mar 2015, 10:42

FNB Still holding on for R200

This is not so much a complaint (but not a complement either) rather a funny occurrence, I recently decided to move my account to FNB and after reading their website decided to complete their online form. Response was very quick and a sales person called me back within 2 hours, after answering most of the questions I qualified for one of the cheque accounts, however the system approved me for a savings account, she was to check and call me back, that Monday I received a call back advising that I cannot continue with the account application as I had an old account (from 2004) that had an outstanding balance of R200 which needed to be paid first before I could move forward. I was advise to go to the branch to resolve the issue. <br> <br> FNB if you are holding your breath for the R200 don't, I would rather stay with Nedbank, who honestly I haven't had any issues with. <br> <br> BTW I did not leave FNB to get away from paying the R200, at that time I thought your service was way below standard and I always had a problem with my salary not being cleared on time. <br> Clearly my business is not that important to you.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Mar 2015, 12:42
Official
Hello DDG,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 653407.

Regards
Complaints Resolution
Melinda Duvenhage
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