Fnb still haven't sorted it out after several promises

Enquired to fnb last week regarding my account and they did rush to call me the following day and said they would call me back the same day.

Until today they haven't called me back. This is really bad service especially considering there is no formal complaint or whatsoever against my account and it seems to me that it's just an operation to use our money and invest it then give us back and by this am guessing am not the only one in rsa facing this issue.

FNB please sort out your mess am really tired and if you didn't have such good features I would have closed my account with you. But now am questioning if it's even worth it.

ACCOUNT in question ***