FNB still hasn’t resolved my refund

I previously logged a complaint regarding a refund that I never received. FNB responded on Hello Peter saying they were investigating.

I have now received an email from FNB, sent by Alzoreen Abdul, but the explanation does not make sense and does not match what is reflected on my bank statements. There is still no proof that the money was ever paid into my account.

I rep**** to this email requesting clarity, as I do not understand the explanation provided, however I have received no response.

At this point, the issue is still unresolved and I am extremely frustrated by the lack of clear communication and transparency.