FNB still going downhill

I had to make a payment last night onsite. Using my FNB app I log in and do all the necessary, only for the app to say, transaction failed, then I had to do it again, then the app says, you've already made this payment. I tried calling the bank to be sure I'm not giving money away for no reason and what do you know, a robot answers. 10 minutes of pressing buttons only to be told the call centre doesn't work after 19h00. Now the client doesn't know if he's been paid, I don't know if I've paid twice and what do you know, the private banker is still napping so they aren't available. Atrocious FNB. Get it right. You charge enough in bank fees to allow customers to speak to people.