Fnb still continues to be a ******* of a bank

Fnb still continues to be useless and ********.I wrote a review yesterday and got a stupid response from their team. Im told the #item paid R110 coverd a R53 purchase cz my account was on a negetive .A whole R110?..nvm that ,the 2nd one the same R110 im told it coverd an amout cz my account wa neg ?How if i had my debit orders going the next day after this R550 purchase? Soo annoyed. Guys hows Standard bank?