Fnb still a hopeless bank

You know I wrote a review about 2 weeks ago about Fnb firstly I could not access my ewallet and when I did I could not withdraw the funds and I'll tell you why when I called the lady said I reached the withdrawl limit on epaulette for the month I then told her that I upgraded my number to an easy 0 account according to what I know it is 14000 a month unless Fnb is a **** advertiser then I wait a week for a response from Fnb were they say the exact same thing that I have reached my limit so I send a complaint through again seeing as I know an easy zero account allows 14k we then get a call from an agent to say another agent will get back to me never happened we then receive an email about a week later saying I have reached my limit for the month that's the summarised story ofor how terrible this bank really is people are starving out there and I wonder if it's the same with all those people that are trying to buy things and up till now it' says system maintenance this is the only bank that has not been accomodating during the lock down allot of people are starving and going through things because of you Fnb I hope you know that if your service and standards are compromised now we really have to think if we can use this bank during a crisis seeing as it looks like Fnb folds under pressure and takes our money with it I have screen shots everyday of the service unavailable message when I try to access the ewallet function if this continues I will take it up with Fnb when the lock down is over as you have caused damages.