CT
Cheryl T

1 reviews | Active since Dec 2012

05 Apr 2017, 06:33

FNB ? !!!!!!!! Stick with Standard Bank rather !!!

<p>In Dec last year I opened a savings account with FNB Bredasdorp, purely as just that, a SAVINGS account. NOT to do transactions of any sort, JUST ME AS A PENSIONER to have a little savings account on the side, an account that I do not touch, to try and SAVE money. I do two transfers from PayPal, move the money into my FNB "Savings Pocket" which is linked to the SAVINGS account where it earns a little bit of interest, leaving R100 in the initial account to cover bank costs.</p> <p>Lo and behold, this week I try and transfer money again from PayPal - only to get the message ACCOUNT IS DORMANT, go to your FNB branch with your ID and proof of residence not older than three months to reactivate your account.</p> <p>NEVER when I opened the SAVINGS account was I told that I had to "transact" every three months or the account would be locked. NEVER did I receive a a courtesy mail or phone call telling me to "transact or else..." What transactions does FNB expect from a SAVINGS account other than money being deposited now and then when I have some to deposit?</p> <p>So now I sit with money in the FNB account, an account which I cannot even deposit any money into, UNLESS I GO TO THE BANK WITH MY ID AND THREE MONTHS PROOF OF RESIDENCE. </p> <p>Now being a pensioner with no means of transport, and totally reliant on friends to take me to the bank, a 34 kilometre trip, I cannot use my account and FNB sit with my money?</p> <p>People be warned - I will find a lift to the bank - but it will be to remove my money and put it back with Standard Bank, my bankers of 30 plus years, who give execllent service and most importantly COMMUNICATE OPENLY AND REGULARLY.</p> <p>FNB SUCKS.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Apr 2017, 10:16
Official

Good day Ms. Cheryl thompson

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***