Fnb stick to your word

Ref ***

I'd like to thank FNB for the absolute poor service and communication I received.

I was told I would be contacted with in two working days that was over a week ago.

I spent over an hour on the phone only to land up with no resolution and at customer complaints who did nothing in any case.

The pure arrogance and lack of help was not surprising at all from FNB and it's happened time and time again. You dictate what a person can d raw from an ATM and then told me it's because of my account that I have but it's funny because the lady at FNB had no idea what account I had and she stated that ATMs only allow a certain amount to be drawn so who isnt telling the truth. After being forced to go into the bank to draw the rest I accepted that I would be charged a fee from drawing at a teller but then to be charged an additional fee on top of that at month end is down right theft and when I said it should reversed I got an email in short stating that you are doing me a favour but not promises it would be refunded. When I laid a complaint regarding all the issues I got a sloppy email answering one of my complaints saying it's my account.

I asked for a team leader or manager to call me and when I asked to talk to the customer complaints department I was told I can't talk to them and the lady on the phone repeated that they don't have a direct line until I told her I was given the direct line and suddenly I was transferred to the veery department she said I wasn't able to contact directly.