FNB - Stick to Banking (Not Insurance)

This seems to be the only way to get help. *** does not work. I tried it last week and I am still waiting for a response. Ok, here goes. Last week, I submitted a claim for a desktop computer, which was not logged. I had to relog the claim. I wrote on hellopeter and I suddenly received a response from FNB complaints. During the week, I have had to contact FNB Short term insurance constantly to find out the status of my claim. The status appeared once on the app, now it is no longer there. I phoned FNB again today and the claim has been resolved. However, it is a bit more complicated than that.... it involves a surge. My sons computer received a surge and according to the agent of FNB, their agents visual inspection states that the computer is in working order. I have requested that the agent do a comprehensive test to make sure that the components of the desktop is in working order. Its like your car is not working and the mechanic looks at the engine and states that the engine looks alright, so the engine must be working. I am frustrated as this has taken a week, and is most probably going to take another week to be finally resolved.