FNB STI claims

Item: FNB (First National Bank)
Rating: 1
Author: Sean K

The Short term insurance is shocking, having endured a grueling claims process its almost 5 months later and still no feedback. Granted I was in an accident and delayed the process 2 months there's no feedback and the claim was first stated to be at the external consultant for validation which I was told by the company was done a month ago I was later told is with senior management and now told a month later is with the consultant again! Had I known I'd be treated like a ******** in a simple portable possessions claim I would have opted for another insurance company. I've only recently viewed other complaints about their STI service and realized that FNB ad a bank are brilliant but their insurance division is lacking greatly. I'd love to see how many people have actually been paid by them after claiming. I'll definitely never get insurance from FNB STI again.

Helpful (0)

Replies (2)

Sean K's updateReviewer Update

16 Nov 2022, 10:02

I'm thankful for the prompt response from FNB and the call this morning from STI updating me with feedback as to the expected date for finalizing my claim. My concern however was the almost preemptive response or excuse that the reason for delay was that given the time insured +-3 months vs claim in totality, (which was a breaking in of my office,and my devices being ******), the possibility looms as to whether I will be compensated for my loss! I'm sure the reason we buy insurance is to ensure peace of mind and assurance that upon hopefully unlikely event your belongings are ****** you would be fully covered? Example if I buy a car one cannot drive it off the showroom floor unless its insured for the bank to release it and be assured their asset and yours is protected? Simply put, unless the response grants me this assurance my review as many others appear to be will not change of the way in which FNB STI handles claims.
I'm again thankful for the prompt response and level this matter was escalated to.

Sean K's update16 Nov 2022, 10:02

Reviewer Update

Sean K's updateReviewer Update

21 Apr 2023, 07:48

This issue is still not resolved, I received no notice as requested details from the insurance as to why the claim was rejected and to date no employee has gotten back to me with a satisfactory response! I will have to take this issue to the ombudsman

Sean K's update21 Apr 2023, 07:48

Reviewer Update