FNB STI *********** AND TERRIBLE SERVICE

So disappointed at this reputable company, that has a large client base that is dependent on the company to be there and assist accordingly. I recently took a car and portable possession, I accidentally damaged my hand device on Saturday. I sent an email to them immediately, I did not get a response of any sort, I sent an email to ***. Monday came and I still had no response from them, I decided to call and find out if my email was received and to my surprise they claim that they didn't see it. I then managed to claim and on Monday, only for me to get a call today to tell me that my claim was rejected, I was over the 7 days waiting period when this accident happened, hence I sent a email immediately when this happened. So FNB please tell me how fair it is for you guys to reject my claim? I changed insurances and joined FNB because I trusted the company with my belongings and my money but I get to be treated unfairly. To anyone who is considering taking such a policy as myself, I'd advice you to run and go look for better insurance. FNB client service is so unfair and I'd say that they're also ***********. I am very utterly disappointed with the short term insurance division. I want my claim approved!