FNB *****sters!!!!

My bank card was *****ulently used to purchase food with uber eats, I was literally driving when a notification for uber eats popped up, a transaction I clearly did not make! I logged a query on the app, and had my card blocked immediately, with this transaction still “pending”, this happened on the 26th of March, after numerous emails back and forth with the bank completely contradicting themselves, I also logged a query with the merchant directly, as a case of *****, wanting details of that specific order, this being a brand new bank card, how would my details be shared??? Nonetheless. After letting the bank know that I logged a query with uber eats as well, I received an email stating that the transaction would be deemed as legit if I logged a query with uber and my card would be unlocked? How does that even make sense???? I have had absolutely no assistance! With being 8 and a half months pregnant and bed ridden, with my blood pressure shooting threw the roof because of a bank that cannot assist and that evidently has no remorse for people who have been de*****ed, especially with them being the only other company to have my card details other than myself, I can only assume this to be an internal ***** matter! I have LIVID and have gone as far as contacting the bank ombudsman in this regard! Not only am I not being assisted, but to insinuate that I’m a **** irrespective of the drastic measures I went through with having to block my card , and transfer all my funds into another bank account (my capitec account) , just to feel safe???? FNB is going downhill, and fast might I add!