FNB *****STERS

Last year November, I was a victim of online ***** where an amount of R10000 was taken from my account. FNB said it was done via the virtual card which I have never used before in my life (They can view this on their side as well).FNB refused to reimburse me as they said there is no foul play on their side and rather offered me less then 50% goodwill gesture. Fast forward 2 months later, 2 transaction went off on my debit card while I was at home with my card with me. I called the ***** department and they canceled the card. When i asked where it was used, they could not tell me and said I must wait for the case to be concluded which could take up to 30 days. This is ridiculous, other banks take less then a week. Capitec bank refunds you while investigating and if they find it was your fault then they take the money back. FNB does not care about your wellbeing or how you should eat and travel to work. THEY ARE COMPLETELY USELESS.