FNB STEELING MY MONEY??

I had BUSINESS ***** 9 July. I immediately reported it to FNB..... despite trying to get hold of some to asisist me (isn't FNB's slogan "How can we help you?) - no one will TALK to me. and the ***** call center is not authorized to give out more information

I received an email from Leoni T****ie | ***** Manager | FNB Business and Premium ***** on 17 July with the contents as below. Despite my numerous calls and emails - Leoni is too busy or not interested in talking to me

my question is: if the Standard bank account to which i paid the funds to was blocked 06 September 2017 - my money would not have cleared in the account

SO IS FNB KEEPING / STEELING MY MONEY???? I would like answers but FNB is not helping me at all

Email send to me below:

17 July 2018 Dear Miss M Du Plessis Complaint reference number: 76983 1. We refer to your complaint submitted via our ***** Department on 09 July 2018 wherein you advised that you deposited and/or initiated payment/s into account number ********** 8611. 2. Following your report to us, the recipient/ beneficiary accounts were blocked on 06 September 2017. 3. Our understanding of your complaint was that a payment to the value of R******x (X Thousand Rand Only) was processed on your account which was authorised by you however it later came to light that you were a victim of a ****. 4. Regrettably, the recipient/ beneficiary account held at Standard Bank did not have any funds available for recovery. Consequently, the bank has exhausted all avenues to recover your funds and as a result we were unsuccessful. 5. It is important to be cautious against initiating payments; one should always verify accounts/businesses in this regard to avoid any losses. 6. Should you wish to pursue the matter ********ly, you may liaise with the South African Police Service (SAPS) Investigating officer to advise you further. 7. We are truly sorry for the experience and empathise with your loss Yours sincerely, Leoni T****ie