FNB steeling my money

Good day

I have had an FNB account now for the last 7years. I never had any problems last year FNB contacted me and asked if they can please upgrade my account which I agreed to. The guy that phone me insured me that the only bank fees that I will pay is R185 and if i withdraw from a non FNB bank teller.

I checked my bank statement from November 2017 to current they have been charging me in between R600 to R900 a month for fees/penalties that was never explained to me. I send a complain to premium banking services the lady that phone me was uncaring and no help telling me they will just listen to the recoding of the upgrade and they can’t refund my the moneys. I feel that FNB are steeling my money as a lot of review that i was reading on hello peter. I did contact carte blanche, they gave me the email to send in my story ********** if there is anyone ales that wants to send in their problem so that we can build a stronger case against FNB taking people’s money without their consent. I can’t think that there is still bank’s out there that is trying to bring middle class people more down and push them more in to stress and debits. I am starting to move my account to a different bank that hopefully will not steel my money and that an realy help me a customer and not just use the words as a slogan.