FNB *****s my money again but doesn't resolve issues

Almost 2 weeks ago I complained about the FNB Ewallet USSD changing and not being able to withdraw the money I sent to myself because of an error and to this day the issue is still not resolved Ref ***. Instead I got called by a Jason Davids who sounded like in bed telling me that the info I have is untrue (basically calling me a list). I sent him screenshots of the SMSs I received from the bank, mind you no one at the bank knew about this change apparently. To add to my frustrations last night I purchased airtime using the cellphone banking, 1st R50s worth of airtime then R35. Money went off from my account (because when it comes to taking money FNB excels) but I never received the airtime. So meaning I would have to deal with their *********** staff once again. I ****en hate this bank!