fnb *****s my money

earlier this month i went to withdraw money from a standard bank atm using my fnb card. the machine was faulty and did not issue a receipt nor the money, the money was taken from my account. i went to fnb and lodged a complaint and nothing happened. then last week again i went in, they made me restart the process again. the staff as well as the manager of the branch are not interested in helping and are extremely arrogant. i now want a reversal done into my account from fnb and they can fight with standard bank for the money back. we have been loyal customers and my dad had his account for over 40 years with fnb. is this how you help your customers? if the money is not put back into my account today, i will be seeking the advice of the media as well as the people from social media. i want this resolved TODAY with the money put back into the account.