1 reviews | Active since Jul 2016

22 Mar 2018, 11:55

FNB *****s my airtime and Data

I have a sim card from FNB Connect. I get 100 min airtime, and 100MB data. My phone was off for a month because it was broken.

When I switched on my phone, there was not any money or data, so I loaded it with 50 min and 50MB data. Within a few hours everything was gone.

I phoned for help. I was told it was all the whatsup pictures coming through, although it is only used for work, and doesn't get a lot of pictures. I switched off roaming, all devices connected to data when not near wifi.

The next day I loaded another 50 min airtime and another 50MB data. Guess what? Within two hours it was all gone again.

I am not happy with the sim card or the service from FNB Connect, and would advise everybody to try another service provider.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Mar 2018, 12:57
Official

Good day Anina Pieterse,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Connect who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

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