FNB *****S MONEY.

I have no time to sort out an ewallet service i have had with FNB since last year October. I have notified them about the problem on Twitter. Each time i was told to notify if the problem persists. Only after i mentioned the word regulator did they take me seriously and log a complaint which i canmot deal with becausr I'm always at work.

I cannot take out any of my ewallet money. They have me request about 4/5 pins (R11 per pin) to take my ewallet out. I request a new pin and punch it in the ATM a slip comes out saying "an error has occured" EVERYTIME. They are now lying saying the cannot pull up the information about how many times i was charged for requesting pins. How does a company not have that information. i know they lying because I don't have that information. I have proof of the pins i have requested per ewallet i recieved.. i have proof of the amount of times i have complained to them. No notification is send to me about being charged for a pin. Only that my ewallet amount that i can withdraw is less than the amount i had to begin with. I'm tired of FNB and their silly charges. They shut down ALL their ATMs in Durban North one time and i was forced to take momey out from another banks ATM. which are extra charges that could have been avoided. I mentioned this to them and still they don't sort out their weaknesses. I'm tired and unhappy with the service they have provided. I would have changed service providers long time ago but because i don't have the time i am stuck with the terrible service I'm being provided.