1 reviews | Active since Mar 2009
FNB *****s money again
I requested a Platinum Credit Card to be added to my profile, in order to adhere to FNB's ridiculous eBucks rules. FNB advertises that the bundled fee for having a Cheque and Credit Card is R199 p/m. It's also stated there is no eBucks linkage fee (usually R200). A few days after requesting the Credit Card, I notice they've mistakenly created a Private Clients account on my profile - obviously to get more bank costs out of me... I demanded this be changed. After 3 follow ups it was finally corrected.<br> When I received the Credit Card almost 2 weeks later, I notice the R200 fee was in fact charged on my account. Contacted RBJacbos support profile on Twitter, who just dished out more lies, saying that it's not an eBucks fee but rather an admin fee. That when there is already a R135 admin fee and the statement clearly says \eBucks Linkage Fee"next to the R200. Lies and more lies to cover the other lies.<br> Please cancel this credit card"
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 666792.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 666792.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
