1 reviews | Active since Jul 2016

16 Jul 2016, 16:45

FNB *****s money

<p>i am at a garage to throw in petrol. so i transfer funds from my savings pocket to my cheque account via the cellphone banking option *120*321#. there is only an option to transfer it to a card so i do. now this money was transfered to a settled credit card that we settled in 2009 or 2010 and that money is lost. fnb premier cannot reverse the transaction so now i am stuck and cannot pay for my fuel. i need to wait for monday so another fnb department can sort it out. i dont even have an active credit card on my profile app or as a visible account. so i am *****ed. this is really bad service from FNB and it needs to be sorted asap.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jul 2016, 08:13
Official

Good day dennis-leon-le-roux,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently. Your complaint reference is 964469.

Regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: 087 ********** (option one)