IR
Ivan R

1 reviews | Active since Jul 2018

26 Oct 2018, 12:01

FNB *****s from their customers catching them with false advertising

First National Bank is a dishonest intitution. They do false advertising to get you away from a good bank like capitec which actually cares about their customers with false promises of cash bonusses, like the last premier check account promise, "Move over to us and we will pay you R2000 if you pay your salary into your account. Instead of giving the R2000 cash bonus and charging the R199 bank charges agreed on they charged almost R2000 in bank charges between my two accounts. When I try to lodge a complaint leave me on hold for hours to just pass me to the wrong department. It is so bad that I phone them at home stay on hold for 45 minutes then drive to the bank while on the phone wait to speak to the manager and then I am still on hold on the phone. The service at fnb is pathetic to say the least and then they ***** your money.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2018, 12:16
Official

Good Day Mr I Rossouw

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***