1 reviews | Active since Sept 2014
FNB *****s Data. ***** & Theft
<p>5Gig Telkom Data valued at R299.00 was purchased via FNB Online Banking Friday, 11 November 2016 21.13. The money was deducted but the data was nener received. Called Telkom and send email. Telkom confirmed no transaction was received on their side. Spoken to Bongi Sekhasimbe in Online Banking div. refnr RT ********** 54. He confirmed that the transaction was done but he can not pay over data. The case now needs to be so called "escelated" and "investigated" and FNB does not want to give the data. FNB was quick to deduct the money yet does not want to give the data which is tanteamount to theft and *****. Therefore a charge of theft and ***** will laid against FNB this morning at the police. </p>
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
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Complaints Resolution
Tracey Sonickson
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Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is ***.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
