FNB *****S

FNB deducted something off my account called "#Item Paid NO1 Items On" .. what is this??? No one was willing to help AND i reported *****, they then said they would NOT reverse the transaction, I must fix it myself, the assistant told me I can get a new card and DIDNT explain that it wont help actually since I was being debited. They are unfriendly and rude, unhelpful and they lie