DR
Dwayne R
1 reviews | Active since Jul 2015
02 Jul 2019, 15:06
FNB *****ing premier clients money with *****ulant product offers.
When I got my credit card in August 2018 I was told that I qualify for a revolving loan. The sales consultant said that I can keep it and if I don't use it then there will be no fees. Since then I have been billed service fees without having used 1c of the loan. When I requested FNB to cancel it the reversed the first service fees and never cancelled the loan. Now I am being told that I will not get my money back and they have all of this on recording.
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FNB (First National Bank)'s replyOfficial
03 Jul 2019, 13:30Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply03 Jul 2019, 13:30
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***